Nearly two months at my new job, and I haven't quit or been fired. I"m still learning, and getting comfortable, and still making mistakes now and then. But I am moving into the tech area more and more now.
Today I spoke with two customers with Dell computers still under warranty. One was a laptop that had some strange random problems with icons and programs, another was a brand new state-of-the-art Dell XPS that had yet to boot up cleanly into Windows.
Both pc's were under warranty, and both customers had given up on Dell support, citing language barriers, the fact that the tech support people did not seem to listen to them, and did not go beyond a set of canned suggestions for them to try, all to no avail...
The Dell support was free, but they were ready to pay us up front to diagnose the computers for them.
I had at first thought the problem with the laptop was a virus, but as I looked into it, I am beginning to think it is hardware related: hard drive or ram being faulty. I have not finished with this yet.
The XPS starts up in Safe Mode. I suggested he go into msconfig and see what turning off some or all of the startup programs might do for him, or maybe checking for faulty RAM (he has 24G!) I am just a newbie, and off hand don't know of any issues Windows or hardware may be running into with the DDR3 ram, or the 3 hard drives, etc. the customer may be seeing, but I would hope that Dell knew what they were doing in configuring this pc and making it stable. He is going to try a few more things, and then again, may bring it in for us to test.
A coworker also had a call today from a Dell customer who needed help with his computer still under warranty...
I have heard some good things about Dell computers lately as far as price and performance. But the chance it seems you take, is that if there is a problem, there is very little help from Dell for you....
Saturday, May 9, 2009
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